FAQs
We will find the most frequent questions of our customers, if you have any other questions, do not hesitate to submit them via contact form
I would like to buy items that are not in stock?
You can ask us via the contact form, and we will inform you of the availability of the products.
We can also add products that are not yet on the site.
How pre-orders work?
The delivery time for pre-orders is approximately 1 month. Pre-order products must be ordered separately. You will not be able to add pre-order products to a basket that contains products in stock and vice versa.
Once the order has been placed, it is in principle not possible to cancel it, we nevertheless invite you to make a request by email.
Pre-orders are generally subject to a minimum unit. The expiry date is generally long.
Why a customer cannot pay customs duties in Europe and Switzerland?
The 7-bio.com website is intended exclusively for deliveries to the EU, while the 7-bio.ch website is intended for customers in Switzerland.
Does our products certified organic?
We select only products from suppliers recognized by the European Union and / or by Switzerland. As a distributor/importer in Switzerland, we are audited by an inspection body which ensures that the products we sell comply with the DEFR Ordinance on Organic Agriculture 910.181.
Our activity as an organic importer in Switzerland is also certified according to the Swiss Ordinance on Organic Agriculture (910.18) by the independent body ProCert.